Return & Refund Policy
Last Updated: July 11, 2026
At Feng Deco, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.
Return Window
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return, customers must contact our support team before sending any item back. Returns sent without prior approval may not be accepted.
Return Eligibility
To qualify for a return, the product must meet the following conditions:
- The return request is submitted within 30 days of delivery.
- The item is in its original condition.
- The product is unused and includes original packaging and accessories, if applicable.
- Proof of purchase or order details are provided.
Items that are damaged due to improper handling, misuse, or normal wear after delivery may not qualify for a return.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product received is incorrect, damaged, or defective due to an issue with the order.
Return Label Information
If a return is approved, our customer support team will provide return instructions. Return labels may be provided when applicable based on the reason for the return.
Restocking Fee
Feng Deco does not charge a restocking fee for approved returns.
Customer Responsibility
Customers are responsible for ensuring that returned items are packaged securely to prevent damage during return shipping. Feng Deco is not responsible for items lost or damaged while being returned by the customer.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
Approved refunds are processed within 7 business days after approval. The refund will be issued through the original payment method used during purchase.
Please note that processing times may vary depending on your payment provider.
Late or Delayed Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue continues, contact our support team and we will assist you with reviewing the refund status.
Exchange Policy
If you would like to exchange an item, please contact our customer support team within 30 days of delivery. Exchanges are subject to product availability and approval.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order details and relevant information. We will review the request and provide appropriate assistance.
Cancellation Requests
If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be considered before the order has been processed or shipped.
Related Policies
For additional information, please review our:
Contact Information
Business Name: Feng Deco
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (GMT-5)
Monday to Friday
Business Number: +1 (737) 123-1234
Business Email: support@fengdeco.com
Business Address: 12018 Wycliff Ln, Austin Texas 78727, United States