FAQ
Last Updated: July 11, 2026
Welcome to Feng Deco's FAQ page. Here you can find answers to common questions about our products, ordering process, shipping, payments, returns, and customer support.
About Feng Deco
What is Feng Deco?
Feng Deco is an online home decor store offering a collection of decorative products designed for different spaces. Our product categories include lamps, wall clocks, artificial plants, and decorative jars.
What products do you sell?
We offer a variety of home decor items, including:
- Lamps
- Wall Clocks
- Artificial Plants
- Decorative Jars
Ordering
How can I place an order?
To place an order, simply browse our products, add your selected items to your cart, proceed to checkout, and complete your payment using one of our available payment methods.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. Requests can only be considered before the order has been processed or shipped.
Payment
What payment methods do you accept?
Feng Deco accepts:
- PayPal
- Venmo
For more information, please visit our Payment Policy .
Shipping
How much does shipping cost?
Orders below $200 have a shipping charge of $15. Orders of $200 or more qualify for free delivery.
How long does delivery take?
Orders are processed within 1–2 business days. After processing, delivery usually takes approximately 5–7 business days. The estimated total delivery time is 6–9 business days.
Which shipping carriers do you use?
We may use reliable shipping carriers, including:
- USPS
- UPS
- FedEx
- DHL
How can I track my order?
Once your order has been shipped, tracking details will be provided. You can also track your order through our Track Your Order page.
Returns & Refunds
What is your return policy?
Feng Deco accepts eligible returns within 30 days of delivery. Products must meet the return requirements mentioned in our Return & Refund Policy .
How long does it take to receive a refund?
Approved refunds are processed within 7 business days after approval. The time required for the refund to appear in your account may vary depending on your payment provider.
Customer Support
How can I contact Feng Deco?
You can contact our support team through our Contact Us page.
Do you provide live chat support?
Yes, Feng Deco provides 24/7 live chat support to assist customers with questions regarding products, orders, shipping, and other inquiries.
How quickly do you respond to emails?
Our customer support team responds to emails within 24 hours.
Privacy and Policies
How is my personal information protected?
We respect your privacy and handle your information according to our Privacy Policy .
Where can I find your store policies?
You can review all of our policies here:
Contact Information
Business Name: Feng Deco
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (GMT-5)
Monday to Friday
Business Number: +1 (737) 123-1234
Business Email: support@fengdeco.com
Business Address: 12018 Wycliff Ln, Austin Texas 78727, United States